Webcast Instructions & FAQs

Signing up for the live webcast

  • On Zetabid.com, click on ‘Register’ button for the auction you wish to participate in
  • When prompted ‘Will You Attend the Auction in Person or Bid Online?’, select the ‘I will bid online via a live webcast’ option
  • Once you have completed the webcast registration, you will receive a confirmation email with:
    • Webcast instructions
    • Your bidder number (you’ll need this number to launch the webcast)
    • GoDove Show number (you’ll need this number to launch the webcast)
    • Link to download the webcast software
    • Link to launch the webcast on auction day
    • Teleconference Phone Numbers
    • Customer support contact numbers
  • Please note that bidder numbers obtained from the physical auction site cannot be used for the webcast bidding.

Downloading Webcast Software

To participate in the auction via live webcast, you need to download the webcast software to your computer PRIOR to the start of auction
  • Open the webcast registration confirmation email that was sent to you
    • If you cannot find the confirmation email, please go to Zetabid.com on AUCTION DAY and click on the ‘Join Live Auction’ button next to the auction you have registered for and follow instructions on the page
  • Click on the ‘Download Webcast Software’ link in the email to download the software to your computer
  • You will be asked to enter the GoDove Show Number and Your Bidder Number (included in the confirmation email)
  • Follow the instructions to complete the software installation.
  • Upon completion, you will find a software icon named “DOVEBID Client" appear on your desktop screen
  • On auction day, double-click on the “DOVEBID Client’ icon at least 15 minutes prior to start of auction to launch the webcast

Testing Internet Connection & Telephone

We recommend that you perform this simple test identify any problem with your computer's settings & telephone connection in advance of the auction start
  • To test the webcast software, double-click the ‘DOVEBID Client’ software icon on your computer's desktop. Enter the required information and click "OK" to proceed.
  • Once you are connected successfully, a popup window will appear with the auction information.
    • If the auction has not started, you will see a blank screen with greeting message.
    • If the auction is in progress, you will see the property that is currently up for bid.
  • To test your telephone, call the teleconference number provided in the confirmation email to verify that you are able to connect. (Note you are not allowed to use mobile phone to dial in due to the potential background noise which will disturb the auction in progress)

Launching the webcast on auction day

  • There are three options to launch the webcast on auction day:
    1. Launch from confirmation email: If you have the confirmation email that was sent to you and have already downloaded the webcast software, you can click on the “Launch live webcast” link on the email to start the webcast
    2. Launch from desktop icon: On your computer's desktop, double-click the software icon named "DOVEBID Client" you have installed previously. Enter the required information (you will need the GoDove Show Number and your bidder number) and click "OK" to proceed.
    3. Launch from Zetabid.com: If you cannot find the icon on your desktop or the confirmation email, please go to Zetabid.com and click on the ‘Join Live Auction’ button next to the auction you have registered for and follow instructions on the page
  • Once you are connected successfully, a popup window will appear.
  • If the auction is in progress, you will see the item that is currently up for bid. The screen automatically refreshes itself to display the lot currently up for sale.
  • To listen to the auction, you have two options by using either computer speaker or telephone.
    1. To listen by speaker, click on the "Listen by Streaming" button on the toolbar.
    2. To listen through your telephone, click on the "Listen by Phone" button on the toolbar. Then using your telephone, dial the provided teleconference phone numbers to connect to the auction. Once the operator connects you to the auction, you should hear the auctioneer calling the lot number and the asset(s) up for sale in real-time.
  • If you intend to bid in the auction, please call into the teleconference at least 30 minutes prior to the auction start time or 20 lots prior to the lot on which you wish to bid.

Bidding via Teleconference Webcast

If you intend to bid in the auction using the Telephone Webcast, you must be listening on the Telephone prior to the moment when the lots that interest you are up for bid.
  • Dial in the teleconference numbers (sent to you in the confirmation email) and stay on the phone. Wait for the lot(s) you are interested in to come up.
  • When the auctioneer is calling the lot you want to bid, Press *1 (star one) on your phone to "raise your paddle" to join the bidding (press *1 key ONCE and hold it down for 2 seconds.)
  • When the price is too high or you no longer want to bid on the current lot, Press # (pound) once on your phone to "lower your paddle" to withdraw yourself from bidding.
  • If the auctioneer announces the phone lines are open, you must call out your bid by saying "YES" to the auctioneer, DO NOT use the phone keypad again.

Customer Service Numbers

If you have difficulties connecting to the teleconference software or phone, call the following support numbers:
  • 1 888 865 7469 (North America)
  • +44 (0) 1452 556 226 (Europe)
  • 1800 766 770 (Australia)
  • +61 2 8273 9997 (Hong Kong)
  • 1800 616 3051 (Singapore)
  • +1 706 643 3559 (All other locations)

Frequently Asked Questions

  1. What information do I need in order to join the webcast auction via the Internet?
    You will need the following registration information: Your bidder number, the GoDove show number and the Auction teleconference number.
  2. How can I ask the auctioneer a question during the sale?
    Once the sale starts, you may communicate with the auctioneer through the Auction Leader (the GoIndustry DoveBid Webcast operator in the room with the auctioneer) using the teleconference software. The Auction Leader can relay a message to the responsible persons in the auction room. To contact the Auction Leader, use the Message feature located in the toolbar on the right-hand side of the software. Choose the "Auction Leader" in the "Send to" dropdown box, enter your message and send. The auction leader will read and respond to these messages as they are able to, depending on the amount of activity during the auction. NOTE: This messaging feature CANNOT be used to place bids.
  3. What will I experience during the auction?
    Once the auction starts, the auctioneer will announce the lot number and call the sale. If you are connected to the teleconference software, you will see the lot number, description, and an image of the lot on your computer screen automatically. The auctioneer will indicate the bidder number of the high bidder - so be sure to listen for your number when bidding. Please call at least 30 minutes prior to the auction start time or 20 lots prior to the lot on which you wish to bid.
  4. Is the webcast software compatible with Apple Macintosh?
    Currently, Apple Macintosh users can still bid in a webcast auction via the telephone, but cannot use the webcast software to view the lot number, photo and description of the lot currently up for sale in real-time. Macintosh users must listen to the auctioneer on the phone and while viewing the properties on the Zetabid.com website.

    To participate using a Apple Macintosh computer:
    1. Register for the auction as a webcast bidder to get a bidder number and call the teleconference number provided.
    2. Follow along with the auction by viewing the properties on Zetabid.com
    3. If the property you are interested in is called, use your telephone to bid by pressing the *1 (to raise paddle) ands # (to lower paddle).
  5. The tones on my phone are not being recognized. How do I confirm my telephone works?
    If you are new to bidding at this type of webcast teleconference or you are using a new telephone, call the following support numbers:
    • 1 888 865 7469 (North America)
    • +44 (0) 1452 556 226 (Europe)
    • 1800 766 770 (Australia)
    • +61 2 8273 9997 (Hong Kong)
    • 1800 616 3051 (Singapore)
    • +1 706 643 3559 (All other locations)
  6. I repeatedly pressed *1 on my phone & my bid was not accepted by the auctioneer.
    Repeatedly pressing *1 will NOT WORK because the operator will not able to tell if that is a legitimate bid. Bidders should only press the *1 key ONCE and hold it down for 2 seconds.
  7. I used the messaging feature on the webcast software and got no response.
    How quickly the auction leader can answer you depends on how much activity there is. When busy, the auction leader will be unable to type a response immediately. We appreciate you patience.
  8. Why does the webcast screen pop to the front each time the lot changes?
    Our webcast software was built specifically to make the window active at each refresh so that user is fully engaged with the auction. Users who are "multitasking" or passively participating while the software is open can inadvertently press wrong buttons, miss the lots, etc. If you are not bidding, we ask that you listen to the auction over your computer speaker or telephone.
  9. How do I get ready to bid on selected lots if I am listening on Internet audio?
    At least 20 items PRIOR to your selected lot, you will need to do the following:
    1. Click the "telephone" button on the webcast software toolbar.
    2. Dial the teleconference phone number in the drop down dialog box. An auction operator will ask for your name and if you are logged onto the Internet.
    3. You will hear the live auctioneer via you telephone once you are connected for bidding.
    4. Now wait for the lot to appear on your computer screen and listen to the auctioneer to indicate that your item is up for bid.
  10. How do I change from listening on the telephone to listening on the Internet?
    Click the "Internet" icon on the teleconference software toolbar, and follow the instructions. You will hear the auctioneer on your computer speakers if the toolbar indicator says, "audio playing". You will NOT hear any audio until your computer is through preparing (caching). Don't forget to hang up the phone once you hear Internet audio.
  11. How will the auctioneer know who is the final Internet bidder?
    An on-site Auction Facilitator will ensure that the auctioneer has the bidder number of each winning Internet bidder.
  12. Can I join the auction after the scheduled start time?
    Yes, you will join the auction at the lot that is currently up for bid. This will appear on your computer screen if you are using the software.